Support

Frequently Asked Questions

What is DSD?

The DSD Concept, developed by Christian Coachman, seeks to present a holistic, natural approach to smile design while also improving precision and accuracy by using the most advanced technologies to date.

What is DSD App?

The DSDApp is a precise and quick tablet application used to aid dentists in designing a natural, harmonious smile for their patients by using the latest mobile and cloud technologies. A perfect smile can be designed in just 5-7 minutes.

How do I download the app?

On the right hand side of the website, you will find two floating icons. Click on the icon corresponding to your device (iPad or Samsung tablet). You will then be prompted to your device’s app store where you can download the DSDapp. Another way would be to go directly to the app store on your tablet device. Search “DSDapp” and it should appear as the first result. Click download.

What are the minimum iPad system requirements?

The DSDApp requires an iPad from year 2014 or later. iPad must also have an OS 9 update or later with a minimum Screen resolution: 2048 x 1536

How do I log in to the app?

You must create an account on our website in order to log into the app. Click the log-in tab in the header of the website. Fill out your information and the system will send you an e-mail to the e-mail address you provided. You must click the link in the e-mail to verify your account. Once this is completed, you are now able to open the app and enter your credentials to log in.

What does the app cost?

The tablet app is offered at no charge. However, in order to use the application on your patients, you must subscribe to one of our subscription plans. You can get more information on these plans on the Pricing page on the website.

Where do I subscribe to a plan?

To handle your account information and subscriptions, you must do so on the website portal. Press the Log-in button in the header and log in to your account. Expand the menu options which will display a “subscription” tab. Click here and follow the prompts. Once completed, you can log into the app and it will automatically be updated.

How do I learn to use the app?

The application offers plenty of information and tutorial videos to master the skill. Our full tutorial video is offered on the website under the “tutorial” tab. For more of a step-by-step instruction, go to the app and click on “help” in the expanded menu options. Here, you are given tutorial clips and instructions. Another great way to learn hands-on would be to work with a trial case the app offers. For every screen, you can click the “?” on the top right and it will unfold a tutorial clip and instructions for just that screen. This is a great way to learn as you go.

How quickly can I create a smile design?

Once pictures are taken, you can upload the photos and complete a smile design for your patient in as quickly as 5 minutes.

The app says that I am signed in on another device.

The app will not let you log in to a new device unless you log out of an old one. If you have trouble fixing the issue, please send us a support e-mail and we can manually log you out of all devices.

How do I make changes to my subscription?

To make changes or cancel, please log in to your account through the website. Once logged in, click “subscription history” from the menu options and make your changes.

For support, please submit a support ticket or email us at support@digitalsmiledesignapp.com